4. Cancellations, Rearrangements & Refunds
4.1 Deposits are non-refundable.
(Once the booking process commences, the student receives access to instructor contact details and vice versa)
When an Intensive Driving Course is booked and we have not received written cancellation by confirmed email at least 14 days prior to the course start date then the balance payment of the course will still be owed to your Instructor who with our assistance will take appropriate action needed to collect this amount.
A minimum of 6 weeks notice must be given for us to consider change of course week once booked.
If we are unable to allocate an instructor to your course, we will try to give a minimum of 1 months notice of this.
4.3 If the Pupil chooses a course unsuitable for their level of experience and/or chooses to end the course before all hours are completed then we will not be held responsible for this decision and any monies paid will be lost.
4.4 For any course rescheduling requests due to medical reasons, we will require a doctors sick note. Self Certification is not acceptable - please explain this to your doctor ( who may charge to issue a sick note )
4.5 Refunds of balance payment, (if paid in full at time of booking) will only be considered if put in writing we receive this by confirmed delivery email 28 days before your course start date.
An Administration charge of £50 will be applied to any refund.
5. Customer Services / Complaints / Grievance Procedure
5.1 Any complaints must be put in writing and received either by post or confirmed email no later than 7 days after the course end date.
email: [email protected]